Salon Policies

In our 1-on-1 grooming salon, punctuality is of utmost importance to ensure the smooth flow of appointments and provide each client with the dedicated attention they deserve. Due to the personalized nature of our services, we cannot accommodate tardiness, as it would disrupt the carefully planned schedule for the day.

Any later than 15 minutes of your scheduled time, your dog's appointment will be cancelled and a fee will be charged. We also kindly request that all dogs be picked up within 30 minutes of receiving notification about the completion of their grooming session. Fees will apply for late pick-ups, and your dog will be kenneled after 30 minutes so that I can give my full attention to my next client.

All prices are starting estimates, not quotes. I can not give a firm price until I can feel the condition of your dog and see its size, coat, your requests, etc. Therefore, all prices are subject to change and may vary from appointment to appointment due to changes (such as more matting one time, behavior, etc).

This is not something excessive, but something to keep in mind. If your dog is in perfect condition one time, and comes back with matting that needs 30+ minutes more of brushing and shaving, more charges will incur. There are also (optional) add-ons if you so please!

I require current and up-to-date proof of Rabies, Distemper and Parvo for every dog upon booking and BEFORE they arrive. This is waived for puppies not old enough to have them, with a negative test for anything contagious (such as parvo), and the appropriate sanitization methods are always in place to ensure their safety.

We kindly request at minimum a 24-hour notice for any cancellations. Cancellations made within this timeframe or on the same day may incur a charge equivalent to 50% or more of the scheduled grooming session.

In cases of a no-call-no-show, clients will be required to place a deposit before their next booking to secure their appointment. To maintain fairness and accommodate our committed clients, after two instances of a no-call-no-show, we regretfully will be unable to accept further bookings.

I do not have an age limit, but dogs over the age of 10 may be required to sign an 'elderly' waiver. While I can offer a low-stress and quiet environment, many senior dogs are prone to or have health issues, or are extra sensitive to stress that is detrimental to their already fragile health. On certain basis, pet parents may be asked to stay close by for elderly dogs as well.

My hands are my work and I can not accept the risk or liability of a dog that is prone to biting or misbehavior. If your dog is deemed unsafe to continue, your dog will be sent home and charged for the service I was able to provide.

Certain breeds known for being more sensitive to handling including, but not limited to, Chow Chows, Shar-Peis, Akitas, Ovcharkas, and similar breeds are accepted on a case-by-case basis. I have experience working with powerful, high-drive breeds and own a working-line German Shepherd myself. However, many of these breeds form a strong bond with a single groomer and may not adjust well to a new grooming environment.

For the safety of your pet and myself, I am only able to accept puppies that are being introduced to grooming early, or adult dogs that have been groomed regularly for their life and are comfortable with the grooming process.

If your dog has a history of severe fear, aggression, or difficulty with grooming, please let me know before booking. I am always happy to meet your pet and see if we're a good fit, but I reserve the right to decline or discontinue grooming if I believe it is not in your dog's best interest or cannot be performed safely.